Weekend Services Facilities Officer

Job reference

REQ0568

Date posted

26/10/2023

Application closing date

10/11/2023

Location

Salary

Up to £14,601

Package

Contractual hours

22

Basis

Part time

Job description

We are looking to recruit ambitious, driven, customer focus people to join our award-winning social housing organisation in our vision to ‘helping our communities, live, grow and thrive together’. Providing a customer focused service, you will help to prevent and address nuisance behaviour, patrol and control access to all our high-rise blocks, and deal with answering our emergency phone line.

The role – What I’ll be doing

The main purpose of the role is to work as part of a team delivering a professional, high quality night-time customer service, the role will include;

Concierge
CCTV monitoring
Mobile security patrols
Equipment checks
Attending Anti-social behaviour reports within our high-rise tower blocks
Fire alarm response
Lone working
Emergency caretaking and cleaning service of our high-rise tower blocks
Phone handling for our OOH telephone line
Raising OOH emergency repairs and allocating to OOH operatives

You will be working weekends and all bank holidays, fixed shifts, 8am – 8pm as part of a team delivering a front-line service to meet customer demand at first point of contact.

What we’re looking for

Someone who is comfortable working weekend and bank holidays.
Passionate about customer service
Experience in customer facing roles.
Comfortable working both indoors and outdoors in varying weather conditions and working to ensure your work is completed to a high standard and thrive on a varied workload.
Full valid UK driving licence
SIA CCTV licence – we would consider applicants who don’t currently hold a licence.

What we offer as a company

Annual Salary of up to £14,601 + bank holiday pay
Up to 34 days annual leave – increases with years services (pro rata)
Flexible Working and Family friendly policies
Generous defined contribution Pension Scheme
Life Assurance worth 3 x annual salary
Health Cash Plan which also provides a range of discounts including discounted gym membership
An inclusive and positive colleague culture
Accredited Good Employment Charter employer

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at peopleservices@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.