Team Leader

Salary £30,500

Location Leeds

Shift Pattern Monday to Friday 10am – 6pm

Contract Type Permanent

Hours of Work per Week 35

Closing Date 15/11/2023

Ref No 2147

Team Leader – Charting New Horizons for Debt-free Journeys
Are you ready to lead with purpose? Join us at StepChange, where we’re more than just a charity; we’re a beacon of hope, helping our clients navigate their way to a debt-free life. As we gear up for an exhilarating new chapter, we’re on the hunt for an influential Team Leader – someone who can bring enthusiasm, strategy, and most importantly, heart, into everything they do.
Location: Hybrid – Leeds and Home
The Role:
In this pivotal role, you’ll:

Mentor, lead, and motivate a dedicated team of Advisors, setting them up for success as they assist our clients.
Add value to our evolving landscape, leveraging your experience of steering teams through major transitions.
Elevate team efficiency and productivity, ensuring we’re always there for those who need us most.
Lead the way in refining our processes and help and guide collaborative workshops and events.

Your Day-to-Day:

Advocate quality by guiding your team to high standards through consistent feedback.
Spot coaching and training opportunities, turning them into growth moments.
Steer through change, keeping your team stable and inspired.
Dive deep into data, ensuring every step we take is informed and effective.
Channel key messages, holding regular and engaging team briefings.
Stay aligned with StepChange regulations processes and policies to support your team in working towards creating a society free from problem debt.

What we want from you:

Effective leadership paired with adept management and team development skills.
Proven track record of leading teams through transformative change.
Call centre management experience (a bonus, but not a deal-breaker).
A sharp eye for setting and reviewing performance metrics.
Exceptional verbal and written skills, with a knack for simplifying the complex.
Proficient IT skills, ensuring we stay ahead in a digital world.

What we offer you:

24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays.
The opportunity to buy and sell annual leave.
Hybrid working– with IT equipment provided when you’re working from home.
A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
Travel season ticket loans
Cycle-to-work scheme
Group pension scheme
Group Company Life Assurance
Westfield Health cash plan with employee discounts in high street shops
Vitality at Work health and wellbeing
Employee assistance programme
Access to financial planning and advice
2 days paid volunteering leave per year
Long service awards
Free hot drinks (tea, coffee, hot chocolate) and breakfast whist in the office

Diversity & Inclusion:
Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.
Does this sound like you? Send in your application and let’s embark on this journey together.