Street Cleansing Supervisor

To be responsible for supervising municipal operations and delivering service level agreements
/targets within the Contract.
Working under the direction of the Service Delivery Manager and Assistant Service Delivery Manager
for the planning, control, quality and supervision of staff and contract resources including vehicles,
equipment, hired plant and subcontractor’s.

We help deliver vital public and regulated services across the Borough, the work we do has a
huge impact on the community we serve.
You will typically be responsible to manage a headcount of people.
What will this role involve?
Customer

Deliver the contractual and implied obligations to our customers
Actively manage customer engagement and satisfaction to achieve measurable
improvements in both and achieve incremental growth
Financial

Deliver the agreed margin and revenue through sustainable, continuous improvement and
efficiency utilising productivity data, where available

Deliver targeted organic growth within the business area through effective planning and
strong client relationships

Safety and Operations

Deliver a safe, efficient and effective service achieving targeted productivity, KPI and safety
performance

Develop and implement a culture of safe operations which is never compromised
Key Tasks:

Develop, coach and resource the team to meet the future requirements of the business area
and support the development of staff for future pipeline requirements and
improve performance of your people

Organise, engage and manage the resources within the team to deliver and improve service,
engage the team and reinforce culture and values

Represent values and act as a personal role model in driving adherence to core
procedures, policies and systems

To be fully conversant with the day-to-day functions of the Specification of the contract and
each individual aspect of the operation

Organise daily tasks of all operatives arranging crew sizes and allocating vehicles, plant &
materials to ensure contract compliance.

Complete daily resource sheet and informing Service Delivery Manager of any problems.
Ensure that all staff completes accurately, all relevant documentation- e.g. driver defect
reports, work sheets, time sheets, drivers hours and any additional work instructions.

Maintain high standards of contractor/client liaison, verbal, written or by e-mail.
Inspect work activities as per the Inspection regime, monitor standards and
recommend/implement actions for improving/achieving service levels to comply with the
contract.

Complete Inspection reports and maintain appropriate records.
To ensure that the Health & Safety of the company’s employees is in line with current policy
& procedures.

Carry out Toolbox talks as required in line with the monthly schedule. Ensure all crew
members are accounted for and documentation signed and completed. Devise an action plan
to capture those members either on Holiday or absent from work when they return.

Carry out Monthly gate checks in line with Company Policy.
At the end of a working day carry out a full De brief with all Operational crews identifying all
aspects of the day’s work. To include reporting of near misses

To assist the streets and cleansing in the operational arrangements for staff, premises,
amenities and services so as to increase public participation, income and the utilisation of
facilities

Promote a high-profile public relations image in streets, cleansing and open spaces and
recommend measures and improvements required for the sites.

To ensure that all sites and facilities are maintained in a safe, secure, clean and orderly fashion,
and to report any defects and deviations from appropriate standards.

To assist in the management of the Streets and Cleansing service delivery, including areas
managed by other departments, ensuring that the required Service Level Agreement are met.

Provide an emergency backup for streets and cleansing staffing
To drive the vehicle allocated to the Mobile Patrol, Streets and cleansing Unit as necessary.
Be responsible for the provision and continuous improvement of designated services. Plan and
prioritise the work of the Team.

Provide advice as required on matters related to own knowledge and experience.
Communicate effectively, verbally and in writing, including drafting reports and dealing with
correspondence.

To inspect and organise repair of fixed play equipment in liaison with the Council
To visit all Streets and cleansing spaces on regular basis to manage the performance of the
unit against the Service Level Agreement.

To work evenings and weekends as required and respond to emergency call outs
To ensure that all sites and amenities are opened and closed at appropriate times
Ensure full use of In-cab devices by all operational drivers. To include all contaminated and
non-presentations are recorded. Arrange for training to be undertaken, for those in need to
use the In-cab device correctly.

To instruct new and existing employees to ensure the correct and safe methods of work are
used. To resolve and re-instruct staff following Inspection of Work.

Deal with staff grievances, misconduct and discipline within the scope of the Company
guidelines.

Keep a record of completed schedules as per the requirement of the contract.
Nominate staff for development training and ensure that the correct blend of skills is
maintained across the contracts. Undertake responsibilities for Health & Safety as required
by the company. This is to include Health and Safety Monitoring and activity reporting

Supervise all service changes to ensure smooth implementation to the client satisfaction.
To assist the company with its corporate Objectives as published on the company’s web site
To maintain all records and systems for the effective operation of the contract and
compliance with BSI awards.
Essential characteristics:

To be the successful applicant, you will have managed an operational service business area.
Ability to understand, implement and challenge operational service delivery
Managed employee relationships
Demonstrates ability to implement and meet targets within a single contract
Has a clear understanding of operational related method statements of work
Understanding of relevant health and safety guidelines
Demonstrates developed communication, relationship management and influencing skills
Able to implement and support a customer-centric approach
Able to safely manage, develop and motivate a team, including proactive management of
poor performance

Must be willing to assist with other Service sectors i.e. Refuse & Recycling Collections, Street
Cleansing and Grounds Maintenance.

As directed within the scope of the department.
Key Skills characteristics:

Basic computer skills.
Good-timekeeping;
Good customer service skills;
Good communication skills including written word;
Able to work in adverse weather conditions;
The ability to work independently or as part of a team;
Hold a valid clean UK driving licence, in the relevant category;
Successful completion of an in-house driver assessment process that includes knowledge of
the equipment and how it operates