Senior Operational Risk and Compliance Manager

We are Smart DCC
Together we’re building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who’ll help us do it.

The role

Senior Operational Risk and Compliance Manager

Manchester, London, and/or Nottingham

Competitive Salary plus benefits

Role:
Within the Strategic Operations & Data Analytics team, our mission is to be the trusted partner for Operations who enable the business to perform at its best through strong governance, insights, and intelligence.

The Strategic Operations team, sit at the heart of the operational team and support the day-to-day business management and performance whilst driving future vision for operations.

The team lead on risk and compliance management, business planning, forecasting, strategic insights, resourcing, governance and much more.

This team is critical to the success of the operation at DCC and as a result, you will spend a lot of time engaging senior stakeholders including the Chief Operating Officer and the Senior Leadership team – if you are looking for the opportunity to develop your career, gain exposure and learn from experienced senior leaders, this is the perfect role for you!

The Senior Operational Risk and Compliance Manager will lead the development and implementation of risk management strategies, policies, and procedures, collaborating closely with cross-functional teams to foster a culture of compliance and risk awareness.

As our The Senior Operational Risk and Compliance Manager, you will:

Design and implementation of our operational risk framework: Develop, implement, and maintain the operational risk, issue and compliance frameworks, ensuring that robust policies, procedures and processes are in place, that identify and respond to all relevant scenarios.

Risk Assessment and Management: Work with the people at all levels across the operational team to identify and assess operational risks across the function. Work with stakeholders to develop strategies and action plans to mitigate risks, enhance controls, and improve overall risk posture.

Risk Reporting: Prepare and deliver regular risk and compliance reports to senior leadership, highlighting key findings, trends, and areas for improvement. Part of this will be establishing, quantifying, and tracking against operations ‘risk appetite’, i.e., the level of risk they are prepared to accept.

Strategic and Enterprise Risk Management: Take ownership on behalf of operations for any strategic and enterprise risks owned within the operation. Working with key risk and action owners within the operational team to ensure the relevant and timely actions are taking place to mitigate these high profile, business wide impacting risks.

Training and Education: Develop and deliver training programs to educate employees about operational risk and compliance requirements, fostering a culture of risk awareness.

Risk Culture Promotion: Promote a strong risk and compliance culture throughout the organization by fostering open communication, providing guidance, and serving as a resource for risk-related inquiries.

Interface to central DCC risk team: Be an active contributor to the Group Risk and Compliance Committee, bringing relevant items for discussion.

Cross-Functional Collaboration: Collaborate closely with other department heads and leaders to align efforts, drive collaboration and drive mitigating actions around cross functional risks.

We’re looking for:
Strong experience in operational risk management, compliance, or a related field.
A strong background in a maturing risk, issue and compliance landscape with a clear vision of what good looks like.
Demonstrable experience in creation and implementation of policies that ensure organisational control and compliance within both a regulated environment and corporate governance.
Structed and well organised self-starter with demonstrated success dealing with and overcoming ambiguity, operating in a high-growth environment, and solving problems with limited oversight.
Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, complex and rapidly changing environment with the ability to negotiate/persuade and solve problems swiftly and effectively.
Excellent communication skills and someone who influences and gains trust to foster collaborative relationships with key stakeholders promoting transparency in an open and trusting environment.
Proven thought leadership with the ability to lead, develop and manage others. Motivating and holding a matrix team accountable for delivering results.

About the DCC:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:
The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before ing, please contact Catia Pereira or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now?

Choose ‘ now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before ing, please contact Catia.Pereira@capita.com

Capita Opportunity Statement:
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

Smart together
Our values and behaviours
Make a difference

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.

Act with integrity

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.

Be accountable

You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.

Rewards & Benefits
Get perks that work
Personal Development

Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you’re unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We’re big on keeping things green. If you want to cycle to work, we’ll loan you the gear through salary sacrifice to make it tax-efficient.

Flexible working

As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.

Additional Benefits
Add more to your core
Unmind
Travel season ticket loan
Bonus
Medical cash plans
Life cover
Charity days
Childcare vouchers
Health screening
RAC discount
Vision Express discounts
Mobile phone discounts
Discounted gym membership
Retail and leisure discounts
Vauxhall Partners Programme