Senior Administrator for a Fire and Security Company

Senior Administrator for a fire and security company
Solent Fire and Security is a small Independent provider of fire and security systems throughout the South. Working in the residential, commercial and industrial sectors, we undertake installation and maintenance of Fire Alarms, Extinguishers, emergency lighting, Security Systems including CCTV, Intruder Alarms, Access Control, Gate Automation and Fire Risk Assessments.
Our mission is to deliver flexible, adaptable services developed with future technologies in mind and to establish genuine partnerships with our people, customers and suppliers.
We are a young, exciting business who understands that we can grow by delivering outstanding service to our customers with enthusiastic staff.
Role overview
We are currently recruiting a part-time Senior Sales and General Administrator to assist with the day to day running of the office and assist the owner as required.
Working hours from 9am to 5pm Monday to Thursday (28-32 hours a week) but this could be adapted for the right person and lead to full time if desired.
located at our office in lee on solent Hampshire PO13 not working from home
Are you looking to challenge yourself in a new role? If you are someone who pays attention to details, thinks outside the box, and also gains a satisfaction from helping other people, this position is for you.
Key responsibilities

Ensure all telephone calls are answered professionally and courteously, and logged appropriately.
Manage inboxes and responding to incoming email queries
Prepare and send quotations, assist with tenders
Coordinate service visits and reactive call-outs
Provide administrative support for new installations and services
Schedule of the Service/Install Engineers diary and Director’s diary
Order equipment/issue purchase orders for new installations and accurately record the information onto the management system (CRM) SIMPRO
Allocate incoming stock and ensure all documents are in place
Raise supplier and subcontract orders
Send and manage the invoices
Liaise efficiently with the customers, engineers and contractors
Take ownership of customer queries
Ensure company standards and third-party Accreditation requirements are met and exceeded
Maintain and update the management system (CRM)
Create the content for social media platforms: Facebook, LinkedIn, website blogs

Personality:

Highly organised is essential due to the volume of customers, jobs and tasks required daily.
Ability to learn quickly and work on own initiative to deliver high-quality work
Excellent verbal and written communications skills
Adaptable and flexible to cope with demanding workload
Excellent ‘will do’ attitude
Ability to work calmly under pressure
Good organisation and time management, with the ability to prioritise your workload and work towards tight deadlines
High attention to detail

Essential skills:

Possess minimum 5 years of experience in administration or customer service, ideally from a fire and security or service / engineering company
Have exceptional customer service skills
Be experienced in working with customer disputes
Have a high level of IT literacy, especially Microsoft Word, Excel, Windows or iMac/MacBook

Desirable Skills:
· Experience of working within the Fire, Life Safety, Electrical or Security Industries.
· Knowledge of BAFE, NSI, ISO9001, Construction line, safe contractor
· Knowledge of fire alarms, CCTV, Intruder alarms, access control preferable
If you are interested in the role of becoming an Senior Sales Administrator, please reply to this advert with an up-to-date copy of your CV.
Other Duties may include:
– Perform clerical tasks such as filing, photocopying, and organizing documents- Handle incoming and outgoing mail and packages- Assist with data entry and database management- Coordinate meetings and appointments- Prepare reports, presentations, and correspondence as needed
Requirements:
– Proven experience as an administrator or in a similar role- Proficient in using QuickBooks for financial record keeping- Familiarity with Google Suite (Gmail, Google Docs, Google Sheets)- Strong attention to detail and organizational skills- Excellent communication and interpersonal skills- Ability to prioritize tasks and meet deadlines- Proficient in data entry and database management- Knowledge of office equipment and procedures
Job Type: Part-time
Salary: £11.00-£16.00 per hour
Expected hours: 32 per week
Benefits:

Company pension
Employee discount
Free parking
On-site parking

Schedule:

Day shift
No weekends

Application question(s):

Have you previously worked in the fire and security industry or similar business?

Experience:

Administrative: 5 years (required)

Work Location: In person
Application deadline: 11/11/2023