Scheme Coordinator

Location
Brannigan Court, Tewkesbury

Salary

£17,500 per annum (FTE £25,000 per annum)

Closing date
27/11/2023

Permanent, Part Time (28 hours per week)
Brannigan Court is a Retirement Living scheme consisting of 34 spacious one bedroom ground and first floor flats. The scheme is ideally situated in the heart of Northway with many local amenities in walking distance, level walking access to the shops and good transport links extremely close by for the short journey into the centre of Tewkesbury – a beautiful, quaint town.
We’re now seeking a Scheme Coordinator to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You’ll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
This is a part time role working 28 hours per week. Working hours are Monday & Wednesday, 09:00 until 15:00, and Tuesday, Thursday & Friday, 09:00 until 14:00. We are however open to discussion for the hours to be worked over 4 days per week for an exceptional candidate.
Want to know what it’s like to work for Stonewater?

The ideal candidate will:

Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Documents

Scheme Coordinator JD.pdf

Our promise to you

At Stonewater we believe nothing is impossible. We’re driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised.
So, if you want to make a real difference to people’s lives and want to have a stimulating and rewarding career, we would love to hear from you.
For more information, visit our website at www.stonewater.org/careers

Benefits

At Stonewater we offer excellent benefits which help make us a great place to work!

A specialist shared-ownership product helping you into your own home

A retirement savings plan – up to 7% matched contribution rate

Life assurance – 3.5x contractual pay

Up to £10k interest-free loan for home work spaces

24/7 access to a totally confidential counselling helpline

Healthcare cash plan

Career development and progression opportunities

Holiday starting at 26 days

Deals and Discounts on shopping, travel, optical etc

Cycle to work scheme

Annual Company Day

Values Award celebration events

Team building days

And much more…

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.