Operations Supervisor

Vigilant Security has a new vacancy for an Operations Supervisor, to join our busy head office based in Dumfries.

This opportunity is a result of continued growth and success of our business, which is fast becoming one of the leading brands within our sector.

This is an exciting opportunity for an individual with a flair for leadership and a commitment to processes and customer service.

What We Offer:

Pay rate of £13.25 per hour with an increase in October.
Full training in Vigilant’s services and processes.
4 on 4 off days on a permanent contract. Plenty of opportunity for overtime.
Uniform provided
Career progression and personal development.

Candidate Requirements:

Full clean UK Driving licence essential
Front line Security Guarding or Door Supervision SIA licence Desirable however training can be provided to the right candidate
A good understanding of Microsoft Office package including Word, Excel and Outlook
Candidate must be flexible
Strong interpersonal skills and an ability to collaborate at all levels
Excellent written and verbal communication skills, in the English language
Must be able to work as part of a team
To be part of team planning and helping with Events

Duties and Responsibilities:

Managing and supervising operations staff and rosters of key areas
Administer electronic time and attendance system
Monitor patrol equipment and performance
Key holding and alarm response
Participate and advise in development of staff and strategic planning
Monitor and oversee contingency planning of manpower
To manage personnel in line with company Health & Safety procedures
Collect, disseminate and distribute to operational managers, all information regarding operational issues, which require immediate attention. Expedite follow up action as required to resolve such problems
Driving duties will be required
Addressing and dealing with complaints
Coordinates with other departments to integrate and update all data required for internal systems and processes
Ensure staff hours are manged in line with the European working time directive

About Us:

Vigilant Security cover a range of security related services including manned guarding, mobile patrols and keyholding throughout the UK.

High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent and professional ambassadors for both our and the clients business.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.