Night Reception Team Member – Part Time

Come and join our amazing team at Travelodge Tunbridge Wells as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know!

The job in a nutshell

As a member of our hotel team, you will be making sure every customer who stays with us has a great experience from the moment they arrive, to when they leave. Working nights, you will sometimes be working on your own and your overall purpose will be to make sure our guests sleep soundly knowing they are safe and secure.

What you will be doing

Delivering a great customer experience at every stage of our customer journey
Welcoming our late customers to the hotel – checking them in and allocating the right rooms
Listening to customers, managing any requests or issues with genuine warmth and interest
Working together with your colleagues to make sure you deliver consistently great service – writing a clear handover for the next shift
Keeping your team and customer safe by following health and safety procedures, including regular fire and safety walks during each shift
Keep your line manager up to date with any problems and follow up where necessary
Supporting with cleaning rooms or supporting other colleagues where necessary
Follow cash and banking procedures
Set up housekeeping trolleys ready for the next shift to brand standards
Set up breakfast items to brand standards, ready for the morning shift
Serve and cook food as appropriate (bar café only, or where snacks available)
Patrol the hotel at regular intervals, ensuring guests have a good night’s sleep and internal noise is kept to a minimum
Set up the hotel, ready for the next day’s trade
Pre-empt problems before they arise and resolve promptly when they do

What we’ll expect from you

To succeed in this role, you will need to demonstrate a genuine passion for customer service and be comfortable working on your own. You will be confident dealing with difficult situations that may arise during the night shift and able to make decisions about when to escalate. You will need a good understanding of the English language and be able to understand and communicate clearly with your colleagues and customers.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every team member are:

I care about people

I treat everyone in a way you would like to be treated
I am easy to work with
I have a can do attitude
I care about the impact my work has on others

I pay attention to detail

I do the little things that make a difference to our customers
I work to brand standards
I treat Travelodge time, equipment and stock as if it were my own

I drive for results

I hit targets in my role and work at the right pace
I take ownership of problems and try to fix them fast
I look for ways to avoid future problems
I look for ways to promote Travelodge

What you can expect from us

Just some of the benefits:

Fun friendly environment
50% discount on rooms plus food and drink, as well as friends and family discount.
£50 Travelodge voucher on each work anniversary
Pension scheme totalling 8% (employer contribution 3%)
Discounts off many high street retailers and mobile phone providers such as Vodafone.
Opportunities to develop into Management roles through our ‘Aspire Programme’

We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job will be welcoming the guests and checking them into the hotel, but you’ll also be walking the corridors at regular intervals and you may have to deal with things like noise complaints and evictions. Your other main responsibility is setting up the hotel for the next day, so you’ll be doing things like preparing the housekeeping trolleys, or prepping for breakfast service and even serving behind the bar at times”

If you feel you would enjoy a Night Reception role with us here at Travelodge then please click ‘apply’ now. We’d love to hear from you.