Night Porter

RECRUITING NOW… NIGHT PORTER @ GILPIN HOTEL
Salary: £10.50 – £12.25 per hour (equating to £24,570 to £28,665)
Gratuities: £130 – £230 per month
Accommodation: subsidised accommodation available on site or in local town
Staff transport: provided free between staff houses and hotel
Hours: 45 per week.
Progress your pay as you develop your skills through our Skills Development (SD) Levels:

SD1: £10.50 per hour, and be eligible for £130 gratuities per month
SD2: £10.75 per hour, and be eligible for £150 gratuities per month
SD3: £11.00 per hour, and be eligible for £170 gratuities per month
SD4: £11.25 per hour, and be eligible for £190 gratuities per month
SD5: £11.75 per hour, and be eligible for £210 gratuities per month
SD6: £12.25 per hour, and be eligible for £230 gratuities per month

Learn from the best.
Be part of a great team.
Work in a stunning location.
We’re looking for a friendly, efficient Night Porter to join the Gilpin team.
THE ROLE OF NIGHT PORTER
The Front of House team at The Gilpin Hotel & Lake House play an integral part of the Guest Experience, from greeting all guests as they step from their vehicles, to waving them off at the end of their stay – and everything in between to ensure their stay is the most enjoyable and wonderful experience they have ever received in a 5* hotel. No job or request is too small for this team and for this busy group, the teamwork required is undeniable and unique. This special role looks after the hotel, restaurants and guests overnight from 22:00 until 07:30 ensuring that all procedures are adhered to and that guests are looked after during the small hours.
A Night Porter

Ensures the safety of guests at Gilpin and Lake house throughout the night by adhering to all health and safety procedures and requirements.
Ensures corridors, fire exits are kept clear at all times and fire protection systems are in place.
Performs security checks from Gilpin Spice, the ground floor and all the grounds of the hotel, removing any room service trays if left outside the rooms.
Lays up tables for breakfast in the restaurant according to the table plan and room service trays from the orders on the Gilpin App.
Welcomes late check in and early check outs efficiently, helping with luggage.
Ensures that wake up calls are made promptly.
Deals with all guest requests and issues.
Carries the night phone at all times ensuring that phones are answered promptly and requests dealt with efficiently and effectively.
Deals with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
Maintains lighting in the public areas, report to the maintenance team if unable to fix.
Checks that dinner and wines have been charged on the guests’ bills.
Assists with late night duties after a function at the Lakehouse.
Checks the Guests bills on Rezlynx before the early reception shift starts, checking that bills are correct and charges have been made correctly.
Carries out Night Porter handover – highlighting anything urgent during the shift that needs to be passed on to HODs for action.
Checks continuously Loop and actions any guest requests via the Gilpin App throughout the shift.
Ensures that the Reception desk and back office Reception is kept tidy and clean at all times.
Receives any newspapers delivered in the morning and distributes accordingly to the guests.
Hands over any packages and post that is to be sent from the Gilpin Hotel to (Bowness Post office) on collection in the AM.
Ensures that the staff canteen is left clean, tidy and secure.
Demonstrates a full understanding of the Night Management and Porters SOPs and emergency procedures.
Understands and has a full working knowledge of all fire alarms and fire fighting equipment and is competent in their use.
Shows strong knowledge of health & safety procedures and is able to advise when required.
Ensures that the emergency night bag is always fully stocked with appropriate equipment.

Skills and experience required for the role

Previous experience in a similar level of establishment is preferred.
Exceptional customer service skills and good listening skills.
Has the ability to be discrete and respectful.
Is trained in fire safety and is a nominated and trained Fire Warden
Ability to respond to emergency situations calmly, making decisions quickly and effectively to resolve issues.
Ability to work quietly and efficiently in a busy environment.
Excellent computer skills and a knowledge of Microsoft programmes, ie Word, Excel, Powerpoint and Google docs.
Strong written, verbal and numerical skills.
Excellent organisational skills and ability to use own initiative.
Experience with the booking system, Reslynx is useful.
Great teamwork and communication skills with a strong sense of need for achievement of goals and success.
High level of motivation, determination and commitment.
Flexibility to work nights, weekend nights and holidays, as per the demands of the business.
Has the ability to handle complaints and deal promptly with any issues, using tact, diplomacy and with a smile.
Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the first instance.

LIVE, WORK & PLAY IN THE LAKE DISTRICTWork hard but really enjoy your days off? There’s nowhere better to do that than in the beautiful Lake District. As well as the traditional hospitality jobs at Gilpin Hotel and Lake House, you can also be an accountant, an agri-scientist, an interior designer, a landscape gardener, a marketeer, and much more… the opportunities are endless!
LOVE & LAUGHTER – WE LOVE WHAT WE DO – JOIN US AS OUR NIGHT PORTERMany of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.
THE WORLD IS YOUR OYSTER – WE WILL TRAIN & DEVELOP YOUYou can start at whatever level is right for you, and immediately start learning about the work and our team spirit; everything you need will be provided in a combination of on the job training and via our online Gilpin Training Academy, with clear pay progression built in. If you want to prove yourself and become a manager, the opportunity is there – you can see for yourself what you need to do to progress, and if you wish to take it further this can lead to a degree or leadership course without needing previous qualifications. We don’t pigeon hole and we support you to create your own career path – you might start off in one department and decide you want to try something in another department, For those that have a set career path in mind though, we’ll support you to develop as far as you want to go. This is your future – our job is to train you & prepare you for whatever you do next.
WHAT’S IN IT FOR ME?
SOCIALStaff social events, activities and parties throughout the year.
FOODHome-cooked food for just £1 per meal. A breakfast of toast and cereal is free, and available at all times. We also have snacks and tasty treats available throughout the day.
SUBSIDISED ACCOMMODATIONFantastic subsidised shared staff accommodation, some at the hotel, some in the countryside, and some in the centre of Windermere and Bowness. In all accommodation there is a shared kitchen and lounge area. We spring clean your room before you move in, meet you, show you around, and settle you in with a welcome pack, and check all the accommodation monthly to make sure everything is still lovely. Our staff accommodation ranges from mobile static homes to ensuite rooms in Bowness and Windermere (from £130 to £350 per month including bills). If you’re really trying to save and don’t have a lot of stuff, there are a few very small mobile static home rooms that we don’t charge anything for.
STAFF TRANSPORTFree staff transport between Gilpin Hotel and Lake House and the staff houses in Crook, Windermere and Bowness.
GYM MEMBERSHIPFree use of Choices Health Club in Troutbeck Bridge with gym, swimming pool, steam room, sauna and hot tub.
MYCUMBRIA CARDWe buy MyCumbria Cards for all of our team – old and new! With this you can get offers and discounts throughout Cumbria on food & drink, activities, shopping and more. We’ll also be introducing a scheme where you can get even more money off certain activities, so watch this space to go bike riding, canoeing, rock climbing, or relax with a lovely meal or go to the cinema…
ENGLISH LESSONSWe provide personalised English classes (while you’re paid) if you wish to gain confidence and ability to communicate in English. The aim is to motivate and encourage progression here at Gilpin as well as to gain confidence outside of work.
TREATS – DINING & HOTEL STAYSDiscounted rates in our restaurants, as well as amazing opportunities to stay at other Relais & Châteaux and Pride of Britain hotels from just £150 per night!
FRIENDSHIP & FUNThere are around 170 of us in Team Gilpin, but we’re not a big international hotel. We love what we do, and believe it’s important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close knit team, where great friendships are made (often long term). We believe in enjoying what we do!
For more information see https://thegilpin.co.uk/join-our-team
Job Type: Full-time
Salary: £24,570.00-£28,665.00 per year
Benefits:

Canteen
Company events
Company pension
Discounted or free food
Employee discount
Free parking
Gym membership
On-site parking
Shuttle service provided

Schedule:

Day shift

Supplemental pay types:

Tips

Work Location: In person
Application deadline: 01/12/2023