Health Care Assistant Community Services

Job Summary The post holder will: Support Community Services delivered by the hospice multi professional team, including wellbeing sessions and outpatient clinics. Ensure all service users attending community services at the Hospice are welcomed into a safe, caring and professional environment. Contribute to the smooth running of group sessions and support clinics where needed, through preparation and organisation, including obtaining information using a number of recognised tools used within the community service setting. Key Responsibilities Role and Responsibilities Clinical and Professional Carry out agreed patient contact both face-to-face and over the phone with wellbeing patients.

Communicate with wider Multidisciplinary team when necessary. Undertake and use screening tools related to health promotion/rehabilitate models of care. To support the Wellbeing team with managing appointments, booking assessments and following up patients that attend sessions where required. Support delivery of social and education support sessions in wellbeing.

Work alongside a group of hospice volunteers that support service delivery. To cover out-patients clinics when required. Act as a chaperone within clinics. Assist consultants and health practitioners with examinations and basic dressings, when required.

Support the doctors/AHP with distressed patients and or families. Organisational Deliver the model of care to Wellbeing patients as agreed by Wellbeing team lead and RN Applying a rehabilitative approach to the delivery of the sessions. Make onward referrals when required for other hospice services. Booking follow-up Outpatient appointments Preparing and setting up for clinics, including routine stocktakes and ordering.

Supporting and directing the Outpatient Volunteers. Providing with any other administrative duties for outpatient services as requested. Personal / Professional Development Supervision To engage in regular managerial supervision with line manager To engage in clinical supervision and reflective practice opportunities To engage in annual appraisal process including identifying learning needs and development opportunities Maintaining updated practice To achieve the competencies required for the post within probationary period. Completing Hospice Mandatory Training within required time frames through required medium.

Identifying and attending training as required for the role Taking part in reflective practice and in-house training opportunities Education Support the induction of hospice volunteers to ensure they have a good understanding of the role within community services. To contribute to public education as required Research and Audit Support service audits as requested contribute to quality and service improvement. Policy and Procedures Maintain knowledge of, and comply with the relevant clinical and non-clinical Hospice policies and procedures. Organisational Philosophy of Care, Purpose and Values Wirral Hospice St Johns aims to offer care and support for patients and their families living with a life limiting illness based around what is important to them.

It endeavours to meet the holistic needs of our patients physical, psychological, social and spiritual needs and support their loved ones and carers without discrimination. Wirral Hospice St Johns CARES So that we can deliver on our Philosophy of Care and Purpose the Hospice has developed the following Values which we uphold in all that we do. Compassionate: To care for and support patients, families, colleagues and the wider community with compassion and understanding Accountable: To be accountable for our own actions and decisions, and to hold each other to account Respectful: To treat others with respect throughout all interactions, acknowledging and considering differing opinions. Equitable: To act in an equitable manner for all, ensuring that individual needs are considered and supported Sustainable: To manage our resources efficiently, optimising use and value, whilst minimising waste Safeguarding Wirral Hospice St Johns has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected and that Safeguarding is Everyones Business.

As a consequence, all staff are required to adhere to national and local safeguarding policies/procedures and to act upon any concerns in accordance with them. Equality and Diversity Wirral Hospice St Johns has given its full commitment to the adoption and promotion of the key principles of equality and diversity of equal opportunities contained within current legislation and the Wirral Hospice St Johns Equality Policy. Health and Safety It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their line manager.

Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager. Confidentiality In the course of your duties, you will have access to confidential material about patients, members of staff or other hospice business. On no account must information relating to identifiable patients be divulged to anyone other than those authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and or/treatment of the patient. If you are in any doubt whatsoever as to the authority of a person or body asking for information of this nature, you must seek advice from your manager.

Similarly, no information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority having first been given. General Data Protection Regulations (GDPR) Wirral Hospice St Johns is required to process personal data relating to its employees, including special categories of personal data, as defined in the General Data Protection Regulations 2018 (the Act) All such data will be processed in accordance with the provisions of the Act and the relevant hospices policies. For the purposes of the Act, the term processing includes the initial collection of personal data, the holding and use of such data, as well as access and disclosure, through to final destruction. Other This job description is intended to provide an outline of the duties and responsibilities of this post, it is not exhaustive and may be modified and developed periodically following discussions between the post holder and the relevant line manager.