Head of Access – Health and Community Services – Jersey – £96k -£106k

The Head of Access will be specifically responsible for the delivery of quality services and sustaining of professional standards, in the following areas: OPERATIONS MANGEMENT / PATIENT ACCESS / WAITING TIMES OVERSIGHT: Work with the Director of Clinical Services to produce and monitor the performance plan for Patient Access Targets, prioritising objectives and identifying risks to delivery of agreed standards. The Post holder will have a primary responsibility for developing this as a key part of their role working with the Director of Clinical Services around gaps and areas of focus Lead and manage policies that relate to the elective pathway, including the Access Policy and ensure they are well communicated and understood by staff and are robustly implemented and actioned. Lead the development of long-term plans to ensure sustainable, business as usual delivery of access targets which will include service, finance and workforce modelling and informing capital plans. Interpret national policy and guidance on access and waiting times to inform local planning and delivery of sustainable business as usual performance.

Promote the work of the Waiting List Managers and Validators and ensure they comply with agreed guidelines and policies. Support with planning of services against patient access targets, holding services to account against improvement trajectories; The post holder should demonstrate a significant level of experience in demand and capacity management, planning and patient access performance tracking and reporting. Act as HCSs management lead on Patient Access Performance in line with the HCSs Strategic Objectives reporting into the Director of Clinical Services. Analyse and interpret statistics and data to improve patient flows, outcomes and compliance with access targets and provide written reports on performance issues for various audiences, providing assurance up to Board level.

Be accountable for the performance of services against Patient Access Standards, jointly with clinical services, reporting to Director of Clinical Services in ensuring patients receive timely and effective treatment. In conjunction with the Care Group management Teams develop and maintain systems to support the collection and storage of accurate, high-quality data on patients referred under a planned care pathway. Ensure robust programme and project management methodology is applied to the development and implementation of all nominated projects. Work with service managers and clinicians to identify opportunities to improve operational productivity; and to support the development and implementation of project plans.

Produce, validate, and distribute internal performance reports on patient access performance to relevant teams. Act as the HCS lead for elective recovery in the continued response to the Covid pandemic. Lead and/or participate in system level or island wide mandated improvement programmes such as Patient Initiated Follow Up, Theatre Productivity, contributing to innovative solutions to ensure best care for patients accessing HCS. To lead on / participate in the safe implementation of operational and seasonal plans such as winter planning and local and site-wide refurbishment programmes.

Ensure there is a process that supports the RCA and learning from any incidents relating to adverse events relating to delays on the elective pathway. LEADERSHIP: Work as a dynamic, innovative leader using an effective coaching style to ensure that the planned care pathway is run effectively and efficiently. Provide strong, visible leadership ensuring that effective management and performance systems are in place and individuals and teams are aware of their personal responsibilities. Lead the achievement of safety and quality standards for patients relating to timeliness of care through the HCSs core values with a culture of openness and transparency.

Challenge conventional approaches and drive forward change when needed, demonstrating a commitment to creating a learning organisation within a culture of continuous improvement. Ensure that close working relationships are developed across all divisions promoting joint working supporting delivery of effective patient care. Work autonomously and make decisions on site referring to the Director of Clinical Services as required, managing different agendas and with competing priorities ensuring all timescales are met. RESPONSIBILITIES OF THE POST HOLDER: Oversee and ensure compliance with any deadline for policies (e.g.

Access Policy), audit reports, and other documents under the jurisdiction of the Director of Clinical Services. Provide line management, leadership and development to the team where appropriate. Ensure that all direct reports receive appropriate training and development to ensure that they are able to competently and safely fulfil their roles, including any statutory and mandatory training. Financial and budgetary responsibilities for own team and projects.

Work closely with and provide cover in the absence of the Director of Clinical Operations Emergency Pathway. Work closely with and provide cover in the absence of the Director of Clinical Operations Emergency Pathway