Experienced Environmental Enforcement Mobile/Support Officer

JOB TITLE: Experienced Environmental Enforcement Mobile/Support Officer
COMPANY: National Enforcement Solutions Limited
RESPONSIBLE TO: Line Manager
PLACE OF WORK: National contracts across the country
START DATE: 4th December 2023
SCOPE AND GENERAL PURPOSE OF JOB
To provide the highest standards of customer service and professionalism always. Enforcing legislation in line with the local authority’s enforcement policy.
Benefits

A minimum of 5.6 weeks’ annual leave
QNUK endorsed industry training
Company pension scheme
Promotional opportunities available
Uniform provided
On-site parking
Paid volunteer days
Employee of the month and company events
Long service awards

Times of work
8-hour shifts between the times of 6am and 8pm dependant on the site and operational requirements. The shifts will be 5 days over 7 (Monday to Friday) including Bank Holidays. This equates to 40 hours per week contractually.
Salary
£33,280, hourly rate of £16
Terms of the role
Full time and permanent, subject to 6-month probationary period
RESPONSIBILITIES
As an Environmental Mobile/Training Officer, you will be required to:

Patrol the borough in an intelligence led manner, witnessing, and investigating criminal offences
Engaging and educating members of the public and when appropriate, enforcing legislation by way of issuing “on the spot” Fixed Penalty Notice’s for littering, dog fouling, fly-tipping, graffiti, fly posting, anti-social behaviour, commercial waste, domestic waste, and other related contraventions as required
Brand Ambassadors for the local authority and National Enforcement Solutions
Patrolling the area of principal littering authority in accordance with an agreed deployment strategy
Investigating complaints made by elected members and members of the public
Engaging and educate members of the public regarding Environmental Crime
Interacting directly with offenders and issue Fixed Penalty Notices for authorised offences in accordance with legislation, ensuring that the evidential and public interest tests have been met
Compiling a full notebook entry and witness statement for every issued Fixed Penalty Notice
Obtaining and validate the personal particulars of an offender by contacting the Operational Support Team
Attending Court and giving evidence if required
Work across various company contracts and train officers to a high standard
Ensure that new starters into the company are provided with a thorough and supportive integration into the industry, helping with legislation, equipment and how to engage with the public
When training is not required you will work across our different contracts in a mobile support capacity, potentially covering empty shifts depending on our operational needs

Requirements:

Flexible: All job roles could be subject change due to operational and client needs
Minimum 2 years’ experience in the enforcement industry
Knowledge of EPA 1990 Legislation, specifically around our core offences on all sites of littering and dog fouling
Confident of working in a pressured and occasionally confrontational workplace and meeting KPI requirements
Self-motivated and highly reliable
Driving licence and own vehicle, mileage allowance is provided

Please note that all candidates will have to go through a DBS process prior to employment and will need a full five-year checkable work history.
FLEXABILITY
All job roles could be subject change due to operational and client needs. You may be asked to take on other tasks within the business during certain periods of a working week.
Job Types: Full-time, Permanent
Salary: £33,280.00 per year
Benefits:

Company events
Company pension
Free or subsidised travel
On-site parking

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Customer service: 2 years (preferred)
Enforcement: 2 years (required)

Licence/Certification:

UK driving licence (required)

Work Location: On the road
Expected start date: 04/12/2023