Degree Apprenticeship Opportunity – Software Project Coordinator

We’re looking for a Software Project Coordinator Apprentice to join our Customer Operations Team based in Cambridge .

Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career whilst working and studying in a global organisation. Sustainability is at the heart of our business and Signify is one of the few companies in the world to achieve carbon neutrality.

Telensa is wholly owned subsidiary of Signify Holding NV and a leading company in technology for the Internet of Things and Smart Cities. We have more smart city devices globally, than any other company. Our products are enabling cities from Atlanta, Georgia to Wellington, NZ to significantly lower their carbon footprint and improve the lives of citizens.

The HQ for Telensa is in Pampisford, Cambridge. Telensa is active in the UK, US, Canada, Middle East, SE Asia, Latin America, Australia/NZ and now leveraging the global reach of Signify.

As a Software Project Coordinator Apprentice , you will work within the Telensa Customer Operations Team where we support our customer’s connected streetlighting networks. This involves resolving technical issues, completing system health checks, configuring new customer networks, and analyzing of performance logs all whilst maintaining the high level of customer satisfaction we are known for.

As part of your apprenticeship, you will spend dedicated time working between technical and sales teams to gather a holistic view of the company’s strategy and processes. We offer degree apprenticeships – so why not study for a degree whilst being paid.

What you’ll do

During your 3-year apprenticeship, you will have the opportunity to:

Work closely with other internal stakeholders, such as the sales, manufacturing, and development teams, to understand and track and report on the progress of a customer’s order.

Develop dashboards and project reporting to help share information organisation wide.

Identify and help to resolve issues related to resource or hardware constraints whilst ensuring we keep a focus on our key priorities.

Develop an understanding of the product and how we support of all Telensa network infrastructure.

Work closely with development and testing teams to ensure successful product launches and upgrades.

Take a lead role in identifying and implementing improvement opportunities.

Your qualifications

You are interested in developing Agile Project Management skills.

Good IT skills and previous experience working with Microsoft Office programs.

Previous experience or wish to learn about Software Project Management.

Passionate and eager to learn and develop your career in the area of Software development and Scrum Master.

An excellent & confident communicator, both verbally and written.

A fast learner, reliable and able to work to deadlines.

Team worker, proactive, strong collaborative skills as well as self-confident, organized and dedicated are attributes that define yourself.

Aged 16 plus.

Resident in England and able to be based in the Cambridge office.

What you’ll get in return…

Annual salary from £20,500 and 25-days holiday (plus bank holidays)

An annual bonus

Various Flexible Benefits

Qualification opportunity with an external provider

An extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching

Opportunity to buy Signify products with discount

Develop your workplace skills and experience and help you build the foundations of your future career

Learn how decisions and actions are made within a global business environment

Great working environment with Social Area, apprentice community and Social Events

You will be given a dedicated learning pathway and set job specific and mandatory E-learning courses. Furthermore, the apprentice would be enrolled with a local college and will aim to successfully complete an Apprenticeship in a relatable subject

You will be given support and direction to succeed in the short term, via coaching, the medium term, via mentoring, and for the long term by been given a framework to develop as a lighting industry professional.

You will be set SMART goals and have regular reviews to ensure they develop in their role and have opportunity to network with the wider business.

We live and breathe our values – Customer First, Game Changer, Greater Together and Passion for Results

What happens once you complete the apprenticeship?
Most of our Apprentices are offered a role within the Signify group having successfully demonstrated the appropriate skills and behaviour for effective performance. Alternatively, there are opportunities for further apprenticeship qualification.

What we promise
We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.