Customer Service Advisor

Delivering Gas Solutions To The British Industry.

Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs.

For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day.

We pride ourselves on offering a responsive, high quality and local service.

How will you CONTRIBUTE and GROW?

We are looking for an experienced Customer Service Advisor to join us at Energas to be a key team player responsible for all of our customers needs and to deliver outstanding customer experience.

Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, issuing quotations, order entry, queries and internal communication with operations and sales teams
Deals with customer orders, requests, enquiries via telephone and over the trade counter
Raises manual notes for permitted scenarios and updates Manual Log
Raises credit notes adhering to the credit note request procedure
Takes payments from customers and reconciles banking for gas and hardgoods products
Calculates commission payments to agents and makes adjustments to cylinder holdings
Completes manual template to create Proforma Invoices as required
Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
Develops and maintains knowledge of products, services and systems as required
Identifies sales opportunities for referral to the sales team
Develops strong long term relationships with customers and agents to fully understand their needs
Provides proactive service to select customers based on outbound contact
Manages work within KPI / target framework to optimise customer experience and productivity
Process cash and card payments over the counter securely and responsibly
Take initiative by informing regular customers of new products or services and price changes
Listen to and resolve customers’ complaints regarding products or services
Answer customers’ questions about merchandise and advise customers on merchandise selection Be instrumental in accurate and timely stock counts

Are you a MATCH?

Confident and clear communication skills across all contact channels
Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
Capable of prioritising workload and solving problems
Able to remain focused in a busy telephone and retail environment
Willingness to learn about industry, products, customer and agent requirements Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given

Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.