Concierge

The Company
Downtown Asset Management is part of the McGoff Group of companies, a privately owned, multi award winning construction and integrated support services business with 50 years’ experience.

Our dedicated asset management team is based full time on site at our flagship Downtown apartment building on the banks of the River Irwell in Salford and provides comprehensive Property Letting & Sales, Property & Asset Management, Development Appraisal and Marketing services. With accolades including The Sunday Times 100 Best Companies to Work for and Investors in People Gold, this is an exciting time to join the McGoff Group.

The Role
The Downtown Concierge Team provide a first class customer experience to our residents, 24 hours a day. We have an excellent opportunity to join the team based at our Downtown apartment building in Salford. You will be part of a friendly and dynamic team who really make a difference for the residents that live here.

Hours: Monday – Friday 3pm – 11pm / flexibility required
Salary: £11.50p/h

Roles and Responsibilities

Provide first class customer care to residents of the building as a key representative of our business.
Proactively service residents needs by utilising your knowledge of the building and local area.
Be available to residents at all times during your shift either on the concierge desk or via mobile when away from the desk.
Ensure you are fully conversant with our concierge front of house procedures and comply with all policies and procedures that are in place.
Rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
Proactively deal with any maintenance issues that arise by informing the building manager.
Parcel Management: to be responsible for all deliveries to main reception, by receiving, safe keeping and issuing of all parcels / registered mail in line with the company procedure.
Provide utility meter readings for apartments as and when required.
Monitor our Resident Engagement Apps’ messaging facility and respond promptly.
Give a clear and concise handover at the end of the shift to the follow on team member, highlighting any events that have occurred and making follow on staff aware of any forthcoming events.
Manage car parking in line with our policy and procedure.
Key Management: issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with our company procedure.
Conduct Building patrols, CCTV monitoring and basic safety checks.
Handle general enquiries such as queries, complaints and maintenance requests.
Complete bin rotation on a regular basis.
Assist with organising and publicising events and activities for residents.
Arrangement of furniture and layout of residents lounge and other communal areas in preparation for organised events.

Personal Attributes
We expect our employees to demonstrate the following people values and skills:

Excellence in customer service
Highly organised with excellent communication skills
Proactive, Enthusiastic and passionate
Innovative mind-set
Collaborative approach to deliver results
Excellent attention to detail
Experience within a similar role is preferable

Downtown Asset Management is an equal opportunities employer, which seeks to ensure that no applicant receives less favourable treatment on the grounds of; gender, age, disability, religion, belief, sexual orientation, marital status or race.