Associate Corporate Healthcare Consultant

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The primary responsibility of the role is to both advise your own portfolio of corporate clients and support Principal Consultants on their key accounts. Working with clients on their health and wellbeing programmes and benefits, with a significant focus on corporate medical insurance and trusts, as well as associated health benefits and supporting initiatives.

This role requires the right individual to be able to build client relationships at the highest levels within HR, ensure delivery of our services, prove the value of our partnership to them and expand our role and revenue with them. In addition to being a health insurance/benefits expert, the individual also needs to be commercially minded, protecting and retaining their business, whilst also seeking new opportunities across the benefits spectrum.

The Consulting team you would be joining, is supported by account managers within the Corporate Operations Team, who focus on service and administration of client accounts, freeing consultants to meet with clients and focus on the quality of their consulting and advice and growth of their accounts.

Role Responsibilities:

Client responsibilities:

Maintain a personal portfolio of predominately experience rated corporate clients for whom you deliver consulting and broking services. For this role, the portfolio will be approximately 10 clients, with a value of approx. £100k per annum;

Supporting on a portfolio of clients from our key corporate accounts, which are owned by Principal and Senior Consultants within the team, for whom you will undertake the majority of the renewal/review process;

Develop strong relationships with those clients, to ensure their satisfaction and continued business;

Consult with and support those clients, outside of the renewal cycle, on their business, people and benefits challenges and opportunities, developing a deep understanding of their business and needs;

Manage the renewal and review cycle for the healthcare benefits for that portfolio of clients, including medical insurance, healthcare trusts, dental, cash plan, screening and associated health & wellbeing benefits;

Create and identify opportunities to grow our role with those clients and generate more revenue. This includes opportunities outside of healthcare, including flex, pensions, wellbeing, international and general insurance, working with other members of the HEBW team.

The growth target across all lines of business will be approximately £10k per annum; and

Work with the wider HEBW team to ensure all other services are effectively delivered to those clients.

Other responsibilities:

Maintain an expert knowledge of the healthcare market and products, to be able to provide the highest levels of guidance and insights;

Support the new business team from time-to-time with pitches and proposals, in your capacity as a healthcare expert, to support the winning of new clients into HEBW;

Develop strong working relationships with the HEBW protection, flex, pensions, wellbeing and international teams, to ensure client opportunities are being uncovered, developed and closed;

Work with the wider business to develop and strengthen our health and wellbeing proposition, such that they look to us a leading employee benefits consultancy, able to service their needs; and

Work with the healthcare benefits/insurance providers to ensure their delivery to our client base.

Required Experience:

Technical – ideally some experience working on corporate, claims rated accounts

Interpersonal skills – the ability to create trust and confidence with clients and the wider HEBW business

Communication skills – the ability to negotiate, influence and demonstrate empathy as required

Commerciality – work in a way that creates financial opportunities for the business and protects revenue

Organisation & Time management – highly effective at managing a busy schedule of work

Analytical Skills – highly effective at questioning clients and analysing data and info to determine actions

IT Skills – strong application skills, especially the Microsoft Office suite of products

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

An employee-ownership model
Aligned external investors
The trust and integrity born of friendship
Expertise
Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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