ASSIGNMENT MANAGER

Location: Chatham, United Kingdom | Salary: 12.61 hourly | Posted: 25 Oct 2023 | Closes: 30 Nov 2023 | Business Unit: UK Secure Solutions | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 6663

Assignment Manager

£12.61 p/h

Based in Chatham The Brook

As the Assignment Manager you will be responsible for the overall performance and deployment of the security team and the customer service at the nominated DWP site. You will need to have an SIA licence and experience in security and leading a team as you will be responsible for the delivery of all site based security functions. guidance, mentoring and training of all those working at the site, ensuring they follow security protocols keeping our customers and their premises secure. You must be IT literate in the use of mobile technology and desktop applications and have excellent customer service skills. Individuals will be responsible for ensuring that all issues are escalated to senior management and the client. Flexibility will be required to assist with wider operation duties such as out of hours call outs, out of hours audit checks, response to sites within the wider region, and assisting the wider management team with HR issues and project delivery.

Key Responsibilities

Directing and implementing the daily activities of security personnel on site
The delivery of security services at site
Interface with the site based customer contact on a daily basis to ensure excellent working relationships. Attending meetings as required
Implementation of G4S and DWP policies and procedures, ensuring there are no events of non-compliance
Ensure that all site security equipment is functioning to the correct levels, and report faults as and when they occur
Guidance, mentoring and training of all staff
Assisting the deployment team to ensure all security officers, including site relief, are allocated to the correct work schedule
Ensure officer welfare is managed at all times
Manage site officer leave requests
Deliver site training as required
Complete new starter Inductions
Manage security inspections
Maintain standards of appearance and performance
Conduct annual personnel evaluations and identify training needs
Investigate and rectify site security service failures
Complete stage 1 HR interviews including, formal investigation, and grievance
Liaise with the deployment team to ensure that all ad-hoc work order requests are suitably covered
Coordinate ID production and manage local access control systems

Core Competencies

Previous experience of working within the Security industry
Previous experience of leading a team
Confident communicator with a high level of experience in a front of house customer focused role
Demonstrable experience of delivering security within a public sector environment
Knowledge of Security systems use including Fire, IDS, Access Control
Be able to demonstrate basic computer use, including the use of scheduling systems, Microsoft Office, Google tools
Be able to produce written reports of a high standard
Be able to produce and complete formal risk assessments and in depth assignment instructions
Be able to work as part of a team and individually

Key Performance Indicators

All information is reported as per required standards
Ensure all officers book on and off as required
All issues are escalated as per reporting requirements
No data breaches
No officer performance customer complaints
Reduction in Alarm activations system faults is managed
RTWs are completed for all periods of sickness absence
Care Reports are conducted with officers each month (to include relief)
Officer appraisals completed on annual cycle
All officers are trained as per the training plan

Benefits

5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
Workplace Pension Scheme
Great 4 Savings Employee Discount Scheme
Progression, training and development opportunities

About the Company

G4S is the world’s leading global, integrated security company specialising in the delivery of security and related services to customers across six continents. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We operate in over 90 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. G4S has a unique global footprint, employing more than 570,000 people world-wide, and is the largest security solutions provider in the world.

Want to find out more? Watch our video to see what some of our colleagues have to say about working for G4S https://www.g4s.com/en-gb/securing-your-career

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