Ambulance Dispatcher – Bristol

Opportunities have arisen within South Western Ambulance Service in the Emergency Operations Centre for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.

Part-time hours will be considered through the flexible working application.

All shortlisted candidates will be invited to attend an assessment centre.

The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.

Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.
Your background

4 GCSEs at C grade or above, including English (or equivalent)
Good keyboard skills
Good oral communication skills
The ability to be tactful and diplomatic as required is also necessary
Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)
Ability to work calmly under pressure
What we can offer you

Starting salary of £25,147
Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)
Generous NHS Pension Scheme
27 days annual leave plus additional bank holiday leave allocated
Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.
Significant career progression opportunities within the Clinical Hub and wider trust.
For more information on this role, please watch the following videohttps://vimeo.com/742557522/ff44b2ea37

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.

We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

To view the Trust’s Mission, Vision, Values and Goals click here

Please see the attached Job Description and Person Specification for more information about the role.