Shift Station Manager

Shift Station Manager

Location

London, GB

Department Name

OC Property Operations/National Stats/Lpool St (752559) G5

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!

About our people and the recruitment process – We’re an inclusive employer of choice and we welcome applications from everyone!
We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Network Rail’s Anglia route is seeking a Shift Station Manager located within busy Liverpool Street Station. The successful candidate will manage the day to day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives. You will professionally deliver excellent and consistent customer service, while providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailers.

About the role (External)

Every day will be different, but key responsibilities will include:
1. Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.
2. Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded.. Manage and direct resources in response to all accidents and incidents affecting the station environment.
3. Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC’s and retail outlets.
4. Liaise with internal and external stakeholders and customer including route teams, TOC’s and FOC’s, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station.
5. Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules.
6. Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.
7. Conduct the required risk assessments that are mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.
8. Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail’s.
9. Carry out non-technical checks of works in progress checking that Landlord’s Approval Conditions are adhered to and that non compliances are reported and managed effectively.

We are looking for someone who meets the below criteria:

Ability to lead, manage and develop people *

Ability to attain rules and regulations level 2 competency *

Ability to gain appropriate assessor competence *

Ability to gain Station Incident Officer *

Ability to gain safety management qualification IOSH/NEBOSH *

Able to demonstrate decision making skills, assertiveness

Understanding of customer needs and requirements

Able to demonstrate organising and planning skills

Previous safety management experience

Ability to attain Person Responsible for Fire Safety *

Attain First Aid at Work*

It’s not essential, but we would love it if you have:

Understanding financial systems and budgets

Commercial awareness

IT skills in relation to report writing, corporate IM packages

General understanding in business improvement processes

General understanding of railway industry structure and responsibility

Ability to engage in employee relation issues

Previous customer service experience

Experience in accident investigation

denotes post holder must attain relevant competency prior to carrying out activity

Network Rail encourages applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other relevant factor. We will interview all disabled applicants who meet the essential criteria. We positively support flexible working recognising that employees may wish to balance work and home life.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal dedication to safety in their application!

We follow a structured pay framework: Band 4B; Salary: £37,000

Closing Date: November 15th 2023.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including:

£3270 inner London allowance
75% off the cost of a season ticket for travel to work
75% off leisure travel for yourself and family members
Flexible working arrangements
28 days annual leave, plus bank holidays
A choice of contributory pension schemes

Please note, all offers with network rail will be subject to a medical assessment and negative drugs and alcohol test.

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Shift Station Manager

Location

London, GB

Department Name

OC Property Operations/National Stats/Lpool St (752559) G5

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!
We’re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.
About our people and the recruitment process – We’re an inclusive employer of choice and we welcome applications from everyone!
We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Network Rail’s Anglia route is seeking a Shift Station Manager located within busy Liverpool Street Station. The successful candidate will manage the day to day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives. You will professionally deliver excellent and consistent customer service, while providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailers.

About the role (External)

Every day will be different, but key responsibilities will include:
1. Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.
2. Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded.. Manage and direct resources in response to all accidents and incidents affecting the station environment.
3. Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC’s and retail outlets.
4. Liaise with internal and external stakeholders and customer including route teams, TOC’s and FOC’s, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station.
5. Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules.
6. Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.
7. Conduct the required risk assessments that are mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.
8. Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail’s.
9. Carry out non-technical checks of works in progress checking that Landlord’s Approval Conditions are adhered to and that non compliances are reported and managed effectively.

We are looking for someone who meets the below criteria:

Ability to lead, manage and develop people *

Ability to attain rules and regulations level 2 competency *

Ability to gain appropriate assessor competence *

Ability to gain Station Incident Officer *

Ability to gain safety management qualification IOSH/NEBOSH *

Able to demonstrate decision making skills, assertiveness

Understanding of customer needs and requirements

Able to demonstrate organising and planning skills

Previous safety management experience

Ability to attain Person Responsible for Fire Safety *

Attain First Aid at Work*

It’s not essential, but we would love it if you have:

Understanding financial systems and budgets

Commercial awareness

IT skills in relation to report writing, corporate IM packages

General understanding in business improvement processes

General understanding of railway industry structure and responsibility

Ability to engage in employee relation issues

Previous customer service experience

Experience in accident investigation

denotes post holder must attain relevant competency prior to carrying out activity

How to apply (External)

Network Rail encourages applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other relevant factor. We will interview all disabled applicants who meet the essential criteria. We positively support flexible working recognising that employees may wish to balance work and home life.

Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal dedication to safety in their application!

We follow a structured pay framework: Band 4B; Salary: £37,000

Closing Date: November 15th 2023.

Network Rail can offer you a rewarding career with competitive pay and excellent benefits including:

£3270 inner London allowance
75% off the cost of a season ticket for travel to work
75% off leisure travel for yourself and family members
Flexible working arrangements
28 days annual leave, plus bank holidays
A choice of contributory pension schemes

Please note, all offers with network rail will be subject to a medical assessment and negative drugs and alcohol test.

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