Private Office Executive Support

Details

Reference number

323691

Salary

£26,900 – £30,610

A Civil Service Pension with an average employer contribution of 27%

Job grade

Executive Officer

Contract type

Permanent

Business area

WRA – Chief Executive’s Office

Type of role

Administration / Corporate Support

Working pattern

Flexible working, Full-time, Job share

Number of jobs available

1

Contents

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

We encourage flexible and hybrid working but although this role can be based anywhere, some office attendance is required depending on business need. This role is based in our Cardiff office.

About the job

Job summary

At the Welsh Revenue Authority (WRA), we’re responsible for collecting and managing 2 devolved Welsh taxes: Land Transaction Tax and Landfill Disposals Tax, on behalf of the Welsh Government. The revenue we raise funds public services, like the NHS and schools, in communities across Wales.
We’re committed to helping deliver a fair tax system for Wales through what we call ‘Our Approach’ – a Welsh way of doing tax. By working collaboratively with representatives, partner organisations, taxpayers, and the public, we make sure taxes are collected efficiently and effectively.
We base everything we do on our corporate plan. This sets out our purpose, strategic objectives, and longer-term ambitions. We report on our work annually – see our latest annual report and accounts.
We’re a small and multi-skilled organisation of more than 80 staff, with talents, skills and experience spanning 14 different professions. We champion innovation, collaboration and shared decision-making. And we empower and entrust our people with high levels of responsibility and autonomy.
Find out more about what it’s like to work with us in our latest People Survey.
For further information, please visit gov.wales/wra

Job description

You will be a key player within the Private Office team, providing support to various committees, including the Board, Service Delivery Leadership Group (SDLG), Audit and Risk Assurance Committee (ARAC) and CMC.
Working directly to the Board & Tîm Arwain Secretariat, the successful candidate will provide day to day support and form part of the wider internal secretariat network to ensure alignment between Tîm Arwain, the Board and its Committees.
You will need to be a highly organised and an adaptable team player, who is able to deliver at pace and contribute to an inclusive working environment. Minute taking, drafting agendas and commissioning meeting papers is a critical aspect of the role.
The role is varied and will involve building relationships across the WRA, particularly with Senior Officials. You will be required to work closely with and support SDLG members as well as the Board’s non-executive members and WRA Chair.
To be successful in the role, you will need to enjoy working and interacting with others. You will need to be able to communicate clearly both orally and in writing, and have the ability to plan, organise and manage your own time as well as the time of committee members.
The Private Office function is still evolving. We are looking for an individual who can work well under pressure and adapt quickly to change, someone who can appreciate that the WRA is still forming and with that you will have to adapt to a changing environment.

“This is an opportunity to be part of a small team at the heart of the WRA – one which supports our Chief Executive, Board and Committees and our leadership team – Tim Arwain. You’ll get insight into a range of strategic topics and discussions from across the organisation. We’re continuously developing and improving our ways of working, and you can help us do that- we always welcome new ideas and processes!”
Jo Ryder – Chief of Staff

Person specification

Support the Board, Tîm Arwain and ARAC Secretariat by:

assisting in prioritising and agreeing agenda items in line with the needs of the business;
assisting with forward planning for the Board, TA and Leadership Committees to ensure plans are aligned and the sequencing of items and meetings is taking place in the most efficient way possible;
drafting minutes for various committees;
ensuring actions and decisions are recorded appropriately and followed up;
acting as a point of contact for non-executive members;
working with colleagues to ensure deadlines are met, and;
organising logistics of meetings.

Provide diary and inbox management support to two members of Tîm Arwain.
Working with tact and diplomacy when handling or having sight of sensitive information and attention to detail is key due to the nature of some of the work covered.
Support the Audit and Risk manager in delivering the internal audit programme and liaise with internal auditors.
Support the Audit and Risk manager with risk processes
Work flexibly across Private Office.

Languages

The following list of language requirements represents an objective assessment of the Welsh language skills required to undertake the duties of this post:

Welsh language skills

Welsh skills are desirable

Reading 0 = No skills
Spoken 0 = No skills
Understanding 0 = No skills
Written 0 = No skills

Welsh desirable means that having Welsh language skills would be useful in this role, but it is not an assessment criteria so it won’t put you at any disadvantage during recruitment if you aren’t a Welsh speaker. We support all staff to learn or improve their Welsh language skills once they join us.

Benefits

Alongside your salary of £26,900, Welsh Revenue Authority contributes £7,263 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a wide range of benefits when you join the WRA, such as:

31 days annual leave + 2 privilege days
flexible working
a generous employer contribution Civil Service pension scheme
Cycle to Work scheme and season ticket loans
learning opportunities including funded Welsh language courses
dedicated wellbeing time offered weekly
a highly engaged and collaborative culture – see our People Survey results

Find out more about the benefits of working for us.

Things you need to know

Selection process details

We recruit using success profiles. Our success profiles guidance will help you in completing your application.
In brief, this approach means:

we look for evidence of what you have done and what you can do. This means we look for the behaviours, strengths and ability needed to do the job
where necessary or relevant, we also consider experience and technical knowledge
this approach starts at application stage and continues throughout the recruitment process
we may only look for some things at certain stages. We’ll always be clear what we’re looking for and when

You should highlight evidence from the table below during the recruitment process. You may also wish to refer to the main tasks mentioned above.

Behaviours

Assessed in personal statement and CV
Assessed during interview or assessment

Delivering at Pace
Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.

Yes

Yes

Managing a Quality Service
Work with customers to understand their needs and expectations. Create clear plans and set priorities which meet the needs of both the customer and the business. Clearly explain to customers what can be done. Keep colleagues and stakeholders fully informed of plans, possibilities and progress. Identify common problems that affect service, report them and find possible solutions. Deliver good customer service which balances quality and cost effectiveness.

Yes

Yes

Seeing the big picture
Understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders. Keep up to date with the issues that affect your work area. Take a keen interest in expanding knowledge in areas related to your work. Focus on overall goals and not just specific tasks to meet priorities.

No

Yes

Communicating & Influencing
Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money. Interact with others in an enthusiastic way. Express ideas clearly and with respect for others. Listen to and value different ideas, views and ways of working. Respond constructively and objectively to comments and questions. Handle challenging conversations with confidence and sensitivity.

No

Yes

Strengths

Assessed in personal statement and CV
Assessed during interview or assessment

Organiser
You make plans and are well prepared. You seek to maximise time and productivity.

No

Yes

Networker
You proactively create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the organisation. You identify connections and reach out to bring people together.

No

Yes

Experience and technical knowledge

Assessed in personal statement and CV
Assessed during interview or assessment

Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint

Yes

No

Experience of working in an administrative role including minute-taking

Yes

No

We will be holding a virtual information session for candidates on 9 November at 12.30pm on Microsoft Teams. This will be an opportunity for you to find out more about the role. If you would like to attend, please email recruitment@wra.gov.wales mailbox.
Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

Recruitment Team

Email :

Recruitment@wra.gov.wales

Telephone :

03000254000

Recruitment team

Email :

Recruitment@wra.gov.wales

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission’s recruitment principles where this is set out.

If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.

Email: hr@wra.gov.wales

If you’re not satisfied with our response, you can contact the Civil Service Commission.