OPERATIONS MANAGER – EVENTS SECURITY (EDINBURGH)

Location: Edinburgh, United Kingdom | Salary: Up to 33500 | Posted: 1 Sep 2023 | Business Unit: UK Secure Solutions | Contracted Hours: Full-time | Employee Status: Permanent | Reference: G4S2873

Operations Manager – G4S Events

£33,500 per annum & benefits (including company car and commission scheme)

Our Event Security Management service has been created to be a partner, not a provider. We concentrate on strategy, not just support, and are backed by investment and experience. We’re focused on a new approach that will change the way event security is managed, delivering better results for our partners and greater safety for their customers.

Following continued success and expansion, we have an exciting opportunity for a new Operations Manager to join the team, covering the Edinburgh area. You will play a key role in helping us deliver our ambition to be the first choice for security management, stewarding and crowd management and helping us set new standards within event security.

As part of a nationwide team of Operations Managers, your role will be to manage the relationships with our customers and deliver exceptional security solutions for the benefit and safety of every customer. With a track record of event security and the ability to build relationships with our partners and the authorities that support every event, you’ll be responsible for communication, data analysis and regular updates to your event customers.

This new role will bring a higher level of support for the events we help our customers host. In return, your career ambitions will be supported by the global leader in security and through the influence and inspiration of our Senior Leadership Team at G4S Events.

Key responsibilities:

Manage assigned client accounts – establish and maintain effective customer relationships through planning, implementation and management of successful event security and stewarding operations, and where required, lead on operations
Delivery of gross margin for events within remit, in line with business and customer requirement
Support the wider events business operation were requested and/or required
Manage high-quality delivery of operations at events and venues
Responsible for timely and accurate invoicing for events
Responsible for negotiating contract extensions and price increases in line with statutory requirements
Accountability of workforce through full employee life-cycle
Responsible for people management and employment relations in line with key people policies by supporting, mentoring and leading teams of casual staff, supervisors and senior supervisors
Adherence to project milestones within timescales for events including proactive planning
Proactively review MI to identify trends in the casual workforce to drive resourcing improvements
Drive recruitment and selection in the function with support from the resourcing team
Responsible for compliance of systems and processes in the function
Complete operations-based documentation in line with policies
Respond to communications quickly and efficiently

Skills, Qualifications and Experience:

You will have experience in a similar role within the security or events industry
SIA Door Supervisor licence, as a minimum
A breadth of skill-set within key event types; Sport/Music/C&E
Strong commercial awareness
Ability to analyse data
Effective relationship building
People management experience
NVQ Level 3/4 Spectator Safety or equivalent

Benefits:

Company car
Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.
25 days annual leave
Pension/Life insurance
Commission Incentive Scheme

If you have the ambition to raise our game further and the experience to operate at the highest level, talk to us about how you can help us set new standards in event security.