Operations Assistant

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden Group.

ROLE PROFILE:

Operations Assistant

Overview

Role Definition

To proactively and confidently support the Underwriting teams and Managers with the day-to-day running of the DUAL Oliva Construction & Commercial teams. Working within a fun, energetic and fast paced environment.

Key Responsibilities / Accountabilities

Liaising with credit control, brokers and underwriters to facilitate the reduction of aged debt and unallocated cash
Working with the bordereaux team to ensure written bordereaux are correct and issued in a timely manner and reporting to Insurers
Proactively and collaboratively works with the team and external providers as the conduit to the Salesforce platform to deliver improvements for the Oliva team’s user experience
Conduit between DUAL Oliva and DUAL Compliance team to ensure regularity updates are communicated throughout the teams
Actively investigates data anomalies and inaccuracies, with ability to feedback results to managers
Supporting the Underwriters within the team with administrative duties including internal risk auditing and liaising with external auditors
Creating Insureds records within the Underwriting system and supporting processors with booking risks, when necessary,
Working to strict deadlines and managing teams expectations, with regular communication,
Proactively liaises with brokers, when required,

Skills and abilities needed to perform role

Highly engaging communicator with excellent inter-personal skills.
A positive, self-motivated attitude
A strong team player with the ability to learn quickly
Ability to follow process accurately and diligently
Confidence and curiosity to ask questions
A drive to succeed
Ability to understand the needs of each Underwriting line on a portfolio basis.
To work with confidence, embrace change, be inquisitive, resilient, imaginative and direct.

Knowledge and Experience

Experience in the insurance industry with experience in operations/accounts
Experience with working with Salesforce platform

Compliance & Regulatory Responsibilities

Remain compliant with FCA requirements at all times.
To share ideas, best practice and other information within DUAL Oliva

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits – including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more – but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference – not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

An international group with independence and people at its heart

A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Additional Job Details

Worker Type:

Permanent