Junior Account Handler

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden Group.

ROLE PROFILE:

Trainee/Junior Account Handler

ROLE PURPOSE:

Supports their Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing.

KEY ACCOUNTABILITIES:

Planning/Reporting:

Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring personal and Team objectives are achieved
Participates in team meetings as required, reporting on business progress within their area of expertise
Manages assigned projects and contributes to other project as required
Provides relevant management information to senior managers

Technical:

Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
Collates and communicates client requirements to ensure appropriate marketing of the risk
Prepares or checks market presentations
Liaises with clients and ensures client queries are resolved
Responds to market and third party queries as appropriate
Is aware of, and satisfies, territory, tax and legislation requirements
Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
Plans the most appropriate solution for the client’s demands and needs
Takes responsibility for data entry, credit control and chasing subjectivities where required
Liaises with support technicians and IBA as required
Ensures up to date records are maintained at all times on the Company system
Seeks guidance on all complex and technical issues

Policy, Process and Procedures:

Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process

Environment, Customer Focus and Relationships:

Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
Provides support and assistance to senior colleagues and/or their clients on request
Deals with, or refers, client enquiries, renewals and mid-term adjustments
Develops strong relationships with immediate Team and the wider Business Unit
Solicits advice and guidance, when appropriate, from their line manager
Behaves with all clients fairly and ethically
Shares information that could be beneficial to the Operating Entity/Group

Personal Development:

Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.

Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements
Maintains accurate records and deals with correspondence appropriately
Operates in an honest, professional and ethical manner
Strictly adheres to the Group Employee Code of Conduct
Completes all relevant regulatory training
Complies with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures

PERSON SPECIFICATION

Knowledge/Experience

Some experience of working within an office environment would be helpful
Applicants should be motivated to work in insurance and it would be helpful if they have some knowledge / appreciation of what the role entails
This is an entry level role and full training will be given

Skills/Behaviours

Customer focused approach
Numerate and literate
Good communication and interpersonal skills
Able to work independently and use initiative
Able to work flexibly to achieve tight deadlines/targets with good organisation skills
Computer literate
Analytical and able to solve problems
An attention to detail and willingness to learn
Calm and resilient under pressure
Able to positively react to change
Is a team player

Qualifications

GCSE Maths and English (or equivalent)
A levels (desirable)

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits – including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more – but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference – not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

An international group with independence and people at its heart

A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Additional Job Details

Worker Type:

Permanent