Customer Development Manager

Education : EQUIVALENTEXPERIENCE

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals’ lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco’s promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.
Position Description:
The purpose of role is to build solid relationships with buyers, business principals, Sales Managers and prescribers employed in the Merchant and Veterinary trade, offering high quality in-house CPD, sales support, sales effectiveness and promotion of the Company’s products and services, building value in the Elanco brand with prescribers and producers.
The person will be covering region of North of England.
Functions, Duties, Tasks:

Achieve annual sales targets linked to business and strategic account goals along with SFE metrics
Priority of time and resource split between SAM account branches and direct business
Works with the use of business plans within Elanco Partners plan alongside SAM to drive business in the area
Ensures stock holding and ordering regimes are in place so customers can run their business in line with seasonality. Aware of short-dated stock in the trade and aids the sell out to avoid stock write off
Develops a deep understanding of customer needs, expanding product and industry knowledge to mutually grow business. Is innovative and able to facilitate engaging in-house CPD training sessions and uses internal resources as appropriate to enhance account offering
Liaises on a regular basis with team members to identify local market needs to seize opportunities to develop new business – seen as conduit to this process
Through CVS establishes and creates clear customer value projects, ensuring there is win/win agreement prior to commitment of resource
Cultivate customer relationship to promote and reinforce the Elanco value proposition
Operates “Diamond” approach to account management, planning resource of Elanco Technical, Marketing, Business Value Development team & management
Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones both long- and short-term objectives
Ensures customer complaints and product related issues are fed to HQ in line with AHP3 guidelines.
Engage with key farmers in the region

Minimum Qualification (education, experience and/or training, required certifications):

University Bachelor Degree (preference for Agricultural, Life Science, Veterinary Science or Business) or equivalent experience
Demonstrated strong commercial business acumen and results driven/playing to win mindset
Strong technical ability and learning agility
You will have a demonstrable interest and passion for the animal health industry and its stakeholders (vets, farmers, nutritionists, etc.)
You will have a deep knowledge of the animal health industry and/or agriculture or demonstrate willingness to learn
Relevant sales experience required (Animal Health or related industry preferred)

Additional Preferences

Passion for Ruminant business and especially sheep sector
Demonstrated success in persuasion, influence and negotiation skills
Demonstrated business acumen and results driven
Demonstrated ability to learn, impart and apply technical/scientific knowledge at appropriate levels
Excellent communication and presentation skills: both face-to-face and virtual. Ability to communicate orally & electronically with clarity, brevity and impact
Ability to converse effectively and develop long-term business relationships at all levels of a customer organization from boots to board
Organizational skills => strong balance of decision, attention and energy
Strong sense of personal accountability and holding others accountable openly even if challenged
Demonstrated ability to lead and coordinate others without direct line responsibility through daily demonstration of our values and culture
Ability to develop and continually grow long-term business relationships
Flexible to learning new products and diseases over time
Continual drive to connect, explore and identify customer needs through persistent curiosity and effective sales skills
Innovative, creative and curious mindset, happy to consistently question and challenge status quo
Excellent English—written and verbal

Other Information:

Travel: Field based travel with overnight stays based on customer and team requirements. The use of digital and virtual technology can be used effectively in this role.
Location: This role has a specific geographical area and the ideal candidate would centrally reside within the area.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status