Case Administrator

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden Group.

What are we looking for?

We are looking for a case handler who is responsible for providing technical administration support to account handling staff within dedicated Business Units of their Operating Entity. They will work with other members of their team to ensure that their responsibilities are completed in accordance with applicable Company/Group policies.

What will you be doing?

Planning/Reporting
:

Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and team objectives are achieved
Meets agreed targets
Manages assigned projects and contribute to other projects as required
Provides relevant management information to senior managers where required

Technical:

Provide support and assistance to senior colleagues in their interactions with clients, producing brokers and underwriters regarding new business, renewals and mid-term changes
Assist in monitoring team’s Renewal and New Business activity, issuing renewal invitations and monitoring/chasing receipt, updating workflow
Assist in the creation of comprehensive client and broking documents, reports and summaries
Enter data into Sector (and other portals as appropriate) for new quotes, renewals and mid-term adjustments
Prepare debiting instructions for own and colleagues’ clients
Co-ordinate and resolve queries from internal/external parties on behalf of the team, and investigate issues arising in a variety of MI reports
Provide support for system updates for the team, undertaking system testing eg, schemes, new functionality, templates
Technical duties (including monitoring debtors position and raising concerns with senior colleagues; running monthly Contract Certainty reports and ensuring data completion by the deadline; responding to issues raised regarding data integrity; supporting the credit control team where required; completing payment request forms; chasing subjectivities)
Keeps informed of all regulatory and legal changes which impacts on the job role
Ensures up to date records are maintained at all times on the Company systems
Responds appropriately to urgent issues as they arise
Maintain own electronic records and, where applicable, other members of the team

Environment, Customer Focus and Relationships:

Develops strong relationships with their Business Units
Develops strong relationships with clients as appropriate
Deal with incoming enquiries from clients, insurers and third parties as appropriate
Deal with client renewals and mid-term adjustments as appropriate
Responds to the clients(both internal and external) requirements as appropriate
Behaves with all clients (both internal and external) fairly and ethically
Shares information that could be beneficial to the Operating Entity/Group

What do we need from you?

Knowledge/Experience

Experience with IT software including Excel & Word
Should have previous experience of working in a client facing environment
Able to undertake and demonstrate competence in technical training, as required by the industry regulator

Skills/Behaviours

Attention to detail with ability to produce accurate documentation
Ability to work effectively within a team and answer queries from less experienced members of staff
Prioritisation and organisational skills
Self-motivated, able to work independently and use initiative
Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
Willingness to study for professional examinations (where relevant to the role)
Excellent organisational skills
Confident communicator both written and verbal

Qualifications

GCSE’s (or equivalent) including English and Maths essential
A level Grade A-C (or equivalent)

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits – including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more – but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference – not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

An international group with independence and people at its heart

A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Additional Job Details

Worker Type:

Permanent