Strategic Accounts Partnership Manager

Job Description

DEPARTMENT: Henry Schein Healthcare

COMPANY: Henry Schein UK

LOCATION: Field & Office

REPORTS TO: Head of Public Sector & Healthcare

Purpose of Role

The SAM will be responsible for retaining and developing trusted relationships at clinical and C Suite level across a portfolio of major accounts and frameworks and be an ambassador for the wider Henry Schein healthcare businesses. They will need to have/acquire a thorough understanding of the objectives and challenges facing the UK NHS bodies, utilizing their knowledge of NHS structure and business requirements to provide and capitalize upon sustainable, value based proposals. The SAM will proactively work with the Strategic Partnership Manager – Healthcare (SPM) and the Healthcare Team across the UK, working collaboratively with the wider Henry Schein businesses and teams to provide compliant and financially attractive customer solutions. The role requires demonstrable customer relationship management and presentation skills and the ability to drive profitable business growth through effective sales and account management activities.

This role requires travel throughout the UK and Ireland as required and time to be allocated each month to work from our Gillingham and/or other Henry Schein business office locations. The role reports to the Head of Public Sector & Healthcare.

Key Accountabilities:

Develop an intimate understanding of the customers’ businesses using a variety of sources and identify and explore commercial opportunities, utilising available data analysis and resources.
Developing and maintaining long term strategic relationships with key NHS customers, working with NHS Trusts, Primary, Community and Secondary Care organisations.
Engagement with and understanding of the Integrated Care Boards/Health Boards across the UK and adding value and/or support as required
Understanding of NHS & private healthcare market demographics, including future needs and challenges
Create and execute collaborative plans with relevant employees of the wider Henry Schein family of businesses to drive customer understanding of the breadth and range of Henry Schein healthcare services and solutions to simultaneously improve the overall profitability of the account.
Prepare and manage reports/presentations as required both internally and externally in line with contracted commitments and opportunities within key accounts.
Monitor performance of the business against all contracted obligations and evaluate successes, risks and opportunities, formulating plans to address with the relevant Henry Schein employees as appropriate.
Identify key influencers and decision makers within the customer estate and develop an action plan to deepen the relationship at multiple levels.
Work with management team to maximise long and short-term sales opportunities and reduce cost to serve.
Provide detailed monthly summary of key activity/sales/issues and associated pertinent information
Update all key activities on CRM system and analyse wider business contact to look for synergies / shared opportunities.
Plan, document and manage regular customer meetings keeping record of actions, issues and opportunities for tracking and delivery purposes.
Ensure familiarity with changes to NHS UK purchasing activities and/or market changes in order to ensure ongoing ability to supply healthcare products and services to the market base.
Proactively lead a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones over a one and three-year period to deliver the Company’s BOLD strategic goals.

Key Capabilities:

Proven track records of turning pipeline in to trusted accounts and retaining/growing existing customer base
Comprehensive competence in business writing/reporting/numerical analysis
Vision to understand customer needs and translate in to practical solutions
Proven planning skills, project management preferred
Ability to analyse results and identify and variances from targets
Ability to follow and ensure compliance with Henry Schein processes, policies and quality requirements
Excellent team working and team engagement ability
Ability to work under pressure taking measured risks in order to maximise opportunities and deliver successful outcomes
Experience of managing £M+ accounts at C level
Highly self-motivated.
Strong communicator with external suppliers/customers and internal stakeholders.
Strong desire to make a difference in this growing sector within Henry Schein

QUALIFICATIONS:

Graduate in Business or Healthcare related subjects, other disciplines/equivalents will be considered
Strategic or Key Account Management experience working for healthcare product / service providers
5 years + NHS/Private healthcare business development/account management

Experience:

NHS or private Healthcare industry experience at either product sales, account management or clinical level
Operational contract delivery
Customer Relationship Management
Internal stakeholder management
Project management/planning
Demonstrable business acumen
Experience of onboarding new customers at £M+ level

Our benefits include:

A competitive salary
25 days holiday a year, with ability to buy up to 5 days holiday each year
Life Insurance
Cycle to Work scheme
Company car
Subsidised gym membership
Access to Health & Wellbeing Apps
Employee discounts
A hybrid, flexible working culture

About Henry Schein:

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers – enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we’ve been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.